09:00Help center
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63 articles across 10 topics
09:15Featured
The guides that answer most questions.
Two kinds of invoice, one pay cycle, and the four states an invoice moves through. Read this before anything else here.
Four reports, four different questions. Start here instead of opening each one to see what is in it.
When they are taken, who can see them, and what happens if you are offline. For members and administrators alike.
The four built-in roles, what a permission scope means, and how to work out why someone cannot see something.
Download the right build for Windows or macOS and get through the first-run prompts.
Where hours come from, what a time entry contains, and why the organization timezone decides which day they land on.
09:40Everything we have written
Create your account, find your way around, and get your organization set up so the team can start tracking on day one.
6 articlesHow hours are recorded, how to read your timesheet, and how to fix an entry that is wrong or missing.
6 articlesInstall the tracker on Windows or macOS, track while offline, and sort out the problems that stop it syncing.
6 articlesSet up projects the way they are billed, put the right people on them, and run the work on the task board.
8 articlesDecide what each person can see and do, give clients read-only access, and handle members who join or leave.
6 articlesScreenshots, activity levels and app tracking. What gets recorded, who can see it, and how long it is kept.
7 articlesWhich report answers which question, how to read each one, and why two reports can disagree.
6 articlesTurn tracked hours into a bill for a client and a payment to a member: rates, pay cycles, and what to do when a figure looks wrong.
8 articlesPlans, seats and limits, changing your subscription, payment details, and what happens if a payment fails.
5 articlesYour profile and password, working across several organizations, notification preferences, and closing an organization down.
5 articles10:20What others open
Accept an invitation, or sign up, create or join an organization and confirm your email with a 6-digit code. Plus what to do if the code never arrives.
Two kinds of invoice, one pay cycle, and the four states an invoice moves through. Read this before anything else here.
Where hours come from, what a time entry contains, and why the organization timezone decides which day they land on.
What each item in the sidebar is for, and why you may not see all of them.
The handful of settings worth getting right before you invite anyone, especially the timezone.
Accept an invitation, use a shared join link, or ask to join, and what to do while you wait for approval.
Reach our team directly. We usually reply within one business day.