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09:30Topic

Desktop App

Install the tracker on Windows or macOS, track while offline, and sort out the problems that stop it syncing.

6 articles

2

Install the desktop appDesktop appDownload the right build for Windows or macOS and get through the first-run prompts.1 min
Sign in and choose your organizationDesktop appSigning in for the first time, picking the right organization, and what the 'already tracking' warning means.2 min

Tracking on the desktop

3

Track time from the desktop appDesktop appThe tracker screen, the tray, the keyboard shortcuts, and the banners that tell you something needs attention.2 min
Work offline and sync laterDesktop appWhat happens when you lose your connection, and why your hours are safe.1 min
Idle time: what happens when you step awayHow idle time is detected, the four things your organization can do with it, and how to get it back.1 min

Troubleshooting

1

Fix a desktop app problemDesktop appThe problems that come up most: not syncing, cannot sign in, no screenshots, empty project list.2 min

Other topics

Getting Started

Create your account, find your way around, and get your organization set up so the team can start tracking on day one.

Time Tracking

How hours are recorded, how to read your timesheet, and how to fix an entry that is wrong or missing.

Projects & Tasks

Set up projects the way they are billed, put the right people on them, and run the work on the task board.

Your Team

Decide what each person can see and do, give clients read-only access, and handle members who join or leave.

Still stuck?

If the answer is not here, tell us what you were trying to do and we will help. We usually reply within one business day.

Contact support support@staffvertex.com