Nothing is switched off without warning. There is a sequence, and each stage is announced.
Before renewal
You are reminded that renewal is coming, and again if a trial is ending. Nothing changes. It is a heads-up so a lapse is never a surprise.
A payment fails
The subscription stays usable while the payment is retried over the following days. A banner appears asking you to update your payment details, and everyone can keep working.
This is the moment to act. Almost every suspension started as a failed payment that nobody dealt with.
The grace period
If retries do not succeed, a grace period opens. You still have access, with a countdown. It exists so that a card problem over a weekend does not stop your team on Monday.
Expired or suspended
Once the grace period closes, access is restricted:
- Members cannot start timers.
- Administrators can sign in to fix the subscription.
- Your data stays exactly where it is.
Renew and everything returns, including any time the desktop app was holding locally.
The banners
- Renewal or trial ending soon: informational.
- Payment failed, update payment: act now, still working.
- Grace period active: a deadline is running.
- Expired or suspended: renew to restore access.
- Plan limit reached: not a lapse. You have hit a seat or storage limit.
Fixing it
- Open Settings → Subscription & Billing.
- Update the card in the payment portal.
- Retry the payment, or renew the plan.
If the card is fine and the payment still fails, it is usually the bank blocking an online or international charge. A phone call to them resolves it faster than anything you can change here.